Privacy Policy

1. Introduction

Treadwell Electrical ("we," "our," or "us") operates the website https://treadwellelectrical.co.uk (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service.

We are committed to protecting your privacy and ensuring the security of your personal information. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information when you contact us through our website:

Name
Email address
Phone number
Property address or location
Details about your electrical service requirements
Any other information you choose to provide in your inquiry

2.2 Cookies and Usage Data

We use cookies and similar tracking technologies to enhance your browsing experience. Our website uses:

Essential cookies necessary for the website to function properly
Analytics cookies to help us understand how visitors use our website
Preference cookies to remember your cookie consent choices

3. How We Use Your Information

We use the collected information for the following purposes:

To respond to your inquiries and provide electrical services
To communicate with you about your service requests
To improve our website and services
To comply with legal obligations
To protect our legitimate business interests

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

Consent: When you provide information through our contact form
Legitimate interests: For responding to inquiries and improving our services
Legal obligation: Where required by law

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

With your explicit consent
To comply with legal obligations or court orders
To protect our rights, property, or safety, or that of others
In connection with a business transfer or merger

We may use trusted third-party service providers to help us operate our website (such as web hosting services), but they are bound by confidentiality agreements and may only use your information to provide services to us.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

Contact form submissions: Retained for up to 2 years unless you request deletion
Cookie data: Retained according to the specific cookie's lifespan (typically up to 12 months)

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access: Request copies of your personal data
Right to rectification: Request correction of inaccurate personal data
Right to erasure: Request deletion of your personal data
Right to restrict processing: Request limitation of processing your personal data
Right to data portability: Request transfer of your data to another service
Right to object: Object to processing of your personal data
Rights related to automated decision making: Protection against automated decision-making

To exercise any of these rights, please contact us using the information provided below.

8. Cookies Policy

Our website uses cookies to improve your browsing experience. You can control cookie settings through our cookie consent banner and your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Information

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us:

Treadwell Electrical

Website: https://treadwellelectrical.co.uk
Email: scott@treadwellelectrical.co.uk
Phone: 07462 277 498

13. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office

Website: https://ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Privacy & Cookie policy

Privacy & Cookies policy

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Who we are

Suggested text: Our website address is: https://treadwellelectrical.co.uk.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.